Our helpline is open from 9am to 5pm on weekdays throughout the festive period, except on bank holidays and Christmas Eve.
Please note that our online chat and email support will be closed from 5pm on 23 December and will reopen at 9am on Monday 5 January 2026.
If you need to talk to someone urgently, Samaritans are available 24 hours a day, every day, on 116 123.
Helpline opening times
- Wednesday 24 December – closed
- Thursday 25 December – closed
- Friday 26 December – closed
- Monday 29 December – open
- Tuesday 30 December – open
- Wednesday 31 December – open
- Thursday 1 January 2026 – closed
- Friday 2 January 2026- open
Our helpline, online chat and email support will be open as usual until 23 December.
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